Data Collection
Capture audio data of interactions between customers and your frontline
AI Powered Analytics
Extract insights into the quality of CX across core and custom KPI’s
Single Pane of Glass
Visualize your CX reality through our live dashboard.
Small Devices, Huge Impact
Manni Insights provides you with an unparalleled profile of your customer service, with the detail you need to isolate problem areas and highlight excellence.
Scalable
AI Powered
Customizable
Targeted
Real Time
Easy to Use
Cross-sell Campaigns | Easily Boost Revenue
Run and monitor customer cross-selling campaigns to drive sales. Compliance tracking, sales tips, gamification – Manni Insights provides the foundation of a whole new approach to in-store sales management.
Manni Insights | Unlock Your CX Reality
Insights provide real-time, detailed feedback on in-store customer service quality.
Big Data:
Collect 20X more data than traditional surveys.
Accessible:
Real-time dashboard of CX feedback and transaction recordings.
Customizable:
Assess CX quality on metrics you care about.
Detailed:
Break down performance across specific KPI’s by individual transactions.
32%
Improvement in Interaction Quality
500+
Transactions QC'd per Location per Month
45%
